{"id":5789,"date":"2022-12-19T17:17:53","date_gmt":"2022-12-19T16:17:53","guid":{"rendered":"https:\/\/www.gera.it\/site\/?page_id=5789"},"modified":"2022-12-20T11:38:52","modified_gmt":"2022-12-20T10:38:52","slug":"gera-support-technique","status":"publish","type":"page","link":"https:\/\/www.gera.it\/site\/gera-support-technique\/","title":{"rendered":"Gera Support t\u00e9chnique"},"content":{"rendered":"<h1 style=\"text-align: center;\">GERA Support t\u00e9chnique<\/h1>\n<p>PROC\u00c9DURE\u00a0\u00a0Proc\u00e9dure GERA pour Installation, Enregistrement, Assistance et Maintenance de notre produit.<\/p>\n<hr \/>\n<p><strong>Actions n\u00e9cessaires pour I\u2019installation du produit :<\/strong><\/p>\n<ol start=\"1\">\n<li>Lire les instructions d\u2019installation, le guide rapide et \u00e9ventuelle vid\u00e9o; les ressources sont disponibles dans la zone r\u00e9serv\u00e9e ou \u00e0 partir du code QR appliqu\u00e9 sur le produit.<\/li>\n<li>V\u00e9rifiez sur le document d\u2019installation les outils, c\u00e2bles et pilotes n\u00e9cessaires pour effectuer la proc\u00e9dure d\u2019installation correctement.\n<ul>\n<li>Configurez l\u2019imprimante et ses pilotes pour qu\u2019elle fonctionner correctement avec la plieuse,dans le cas ou la plieuse est un produit en ligne.<\/li>\n<li>Informer l\u2019op\u00e9rateur du produit, compatibilit\u00e9 du papier et pour une utilisation correcte suivez le guide rapide qui est disponible sous forme d\u2019\u00e9tiquette coll\u00e9 sur le produit ou sur le panneau de commande en utilisant l\u2019ic\u00f4ne d\u2019aide.<\/li>\n<li>Respecter toutes exigences d\u2019installation telles que l\u2019espace et le r\u00e9glage pour une utilisation correcte du produit.<\/li>\n<li>configurer le syst\u00e8me en mettant \u00e0 jour le niveau du microprogramme et du pilote d\u2019imprimante.<\/li>\n<\/ul>\n<\/li>\n<li>T\u00e9l\u00e9charger les dessins de taille correcte ISO A0, A1 et v\u00e9rifier le fonctionnement correct du produit\u00a0<a href=\"https:\/\/www.gera.it\/download\/GERA%20SERVICE%20CD%20HP\/GERA%20Folder%20test%20pattern.zip\">Link<\/a><\/li>\n<\/ol>\n<hr \/>\n<p><strong>Actions pour l\u2019enregistrement du produit :<\/strong><\/p>\n<ol start=\"1\">\n<li>Une fois que le produit est Install\u00e9, il est n\u00e9cessaire effectuer l\u2019enregistrement de la plieuse pour activer la garantie et veiller \u00e0 ce que l\u2019op\u00e9rateur a \u00e9t\u00e9 correctement instruit sur comment utiliser le produit en toute s\u00e9curit\u00e9.<\/li>\n<li>Lien du formulaire d\u2019enregistrement\u00a0<a href=\"https:\/\/www.gera.it\/en\/supporto-tecnico\/registrazione\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/www.gera.it\/en\/supporto-tecnico\/registrazione<\/a>\u00a0afin de:<\/li>\n<\/ol>\n<p><a class=\"button\" href=\"https:\/\/www.gera.it\/en\/supporto-tecnico\/registrazione\">ENREGISTREMENT\u00a0<\/a><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Proc\u00e9dures de commande de pi\u00e8ces de rechange ou d\u2019assistance<\/li>\n<li>Enregistrement du produit effectuer<\/li>\n<li>Ouverture d\u2019un appel technique \u00e0 travers le formulaire PRF<\/li>\n<li>V\u00e9rification des anomalies sur le manuel d\u2019assistance et identification des rechanges necessaires dans la section 5<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Le technicien instruit aura l\u2019acc\u00e8s \u00e0 l\u2019espace r\u00e9serv\u00e9 o\u00f9 il pourra t\u00e9l\u00e9charger le manuel technique du produit, la section 2 fournit une analyse de l\u2019orientation d\u2019un des d\u00e9fauts de la panne et de la r\u00e9solution par l\u2019ajustement d\u00e9crits dans la section 4, ou l\u2019identification et le remplacement des pi\u00e8ces de rechange \u00e9num\u00e9r\u00e9es dans la section 5<\/p>\n<hr \/>\n<p><strong>Proc\u00e9dures de demande d\u2019assistance \u00e0 distance a GST<\/strong><\/p>\n<ul>\n<li>Avant d\u2019ouvrir un appel, le technicien doit identifier le probl\u00e8me en utilisant la section 3 du manuel technique et avoir effectu\u00e9 les r\u00e9glages recommand\u00e9s<\/li>\n<li>Remplir le formulaire avec la description du probl\u00e8me et des ajustements\u00a0<a href=\"https:\/\/www.gera.it\/en\/supporto-tecnico\" target=\"_blank\" rel=\"noopener noreferrer\">Problem Report Form<\/a>\u00a0e come duplicare il problema<\/li>\n<li>Planifiez une session \u00e0 distance via Skype ou TeamViewer en utilisant le lien<\/li>\n<\/ul>\n<hr \/>\n<p><strong>Proc\u00e9dure pour la maintenance<\/strong><\/p>\n<ul>\n<li>Dans la section 6 du manuel technique indique la long\u00e9vit\u00e9 des pi\u00e8ces et dans la section 5 les trousses de maintenance disponibles:<\/li>\n<li>V\u00e9rifiez les composants us\u00e9s et d\u2019identifier le code et la description.<\/li>\n<li>Chaque visite exige un nettoyage interne du produit, afin de retirer le r\u00e9sidu du papier, du toner et de l\u2019encre.<\/li>\n<\/ul>\n<div>\n<hr \/>\n<\/div>\n<p><strong>Proc\u00e9dure pour support \u00e0 distance<\/strong><\/p>\n<p>GERA\u00a0 fournit un deuxi\u00e8me niveau de support<\/p>\n<p>via email, T\u00e9l\u00e9phone et Teamviewer<\/p>\n<p>Respecter les horaires de travail de l\u2019\u00e9quipe technique GERA suivant<\/p>\n<ul>\n<li>Territoires EMEA : Europe, Middle East Africa, \u00a0(9:00 AM to 5:00 PM heure locale de Rome)<\/li>\n<\/ul>\n<hr \/>\n<p><strong>Proc\u00e9dure pour acc\u00e9der \u00e0 la zone r\u00e9serv\u00e9<\/strong><\/p>\n<ul>\n<li>\u00a0Seuls des techniciens form\u00e9s par GERA recevront un acc\u00e8s \u00e0 l\u2019espace priv\u00e9, les ressources suivantes sont disponibles:\n<ul>\n<li>Firmware, applications et pilotes des produits<\/li>\n<li>Documentation tel que manuel de l\u2019op\u00e9rateur, support technique, manuel d\u2019envoi, installation et maintenance.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li>Pour acc\u00e9der \u00e0 la zone r\u00e9serv\u00e9 il faut disposer d\u2019un login et mot de passe dans ce cas contacter Gera Service Team .<\/li>\n<\/ul>\n<p style=\"text-align: center;\"><strong><a class=\"button\" href=\"https:\/\/www.gera.it\/site\/reserved-area\/\">RESERVED AREA<\/a><\/strong><\/p>\n<hr \/>\n<p><strong>Ouverture appel technique Gera Service Team\u00a0<\/strong>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<strong>Lien Formulaire d\u2019enregistrement<\/strong>\u00a0:<a href=\"https:\/\/www.gera.it\/en\/supporto-tecnico\/registrazione\">\u00a0lien<\/a><\/p>\n<ol>\n<li>Identifier model et num\u00e9ro de s\u00e9rie du produit<\/li>\n<li>Choisir le PRF relatif au produit<\/li>\n<li>les champs en rouge sont obligatoires entrer correctement l\u2019 adresse e-mail et t\u00e9l\u00e9phone avec l\u2019indicatif r\u00e9gional.<\/li>\n<li>S\u2019assurer que le produit soit enregistrer correctement.<\/li>\n<li>Identifier le probl\u00e8me avec le code report\u00e9 dans la section 3 du genre \u00a0<strong>FQ<\/strong>\u00a0num\u00e9ro<strong>&#8211;<\/strong>\u00a0num\u00e9ro .<\/li>\n<li>D\u00e9crivez en d\u00e9tail le probl\u00e8me<\/li>\n<\/ol>\n<p><strong>\u00a0 \u00a0 \u00a0<\/strong><\/p>\n<hr \/>\n<p><strong>\u00a0<\/strong><strong>Pour activer une session \u00e0 distance <\/strong><strong>\u00a0Pour activer une session \u00e0 distance et partager le t\u00e9l\u00e9phone mobile connect\u00e9 au produit,<\/strong><\/p>\n<div>\u00a0\u00a0<strong>NOTE Pour remplir le formulaire<\/strong><strong>\u00a0PRF est requis un navigateur \u00e0 jour et un Java virtual machine activ\u00e9. \u00a0\u00a0<\/strong><\/div>\n<div><\/div>\n<ul>\n<li><a href=\"https:\/\/www.gera.it\/wp-content\/uploads\/report_form\/PROBLEM_REPORT_FORM_babyfolder.pdf\">offline BabyFolder<\/a><\/li>\n<li><a href=\"https:\/\/www.gera.it\/wp-content\/uploads\/report_form\/PROBLEM_REPORT_FORM_gerafold.pdf\">offline GERAFOLD<\/a><\/li>\n<li><a href=\"https:\/\/www.gera.it\/wp-content\/uploads\/report_form\/PROBLEM_REPORT_FORM_cut.pdf\">offline Cut &amp; Fold Folder<\/a><\/li>\n<li><a href=\"https:\/\/www.gera.it\/wp-content\/uploads\/report_form\/B1_PROBLEM_REPORT_FORM.pdf\">offline Mondial B05\/B1<\/a><\/li>\n<li><a href=\"https:\/\/www.gera.it\/wp-content\/uploads\/report_form\/B2_PROBLEM_REPORT_FORM.pdf\">offline Mondial B2 for Xerox 6279<\/a><\/li>\n<li><a href=\"https:\/\/www.gera.it\/wp-content\/uploads\/report_form\/B3_PROBLEM_REPORT_FORM.pdf\">Mondial B3 for Xerox 6279<\/a><\/li>\n<li><a href=\"https:\/\/www.gera.it\/wp-content\/uploads\/report_form\/B4_PROBLEM_REPORT_FORM.pdf\">Mondial B4 for Xerox IJP 2000 and 6622<\/a><\/li>\n<li><a href=\"https:\/\/www.gera.it\/wp-content\/uploads\/report_form\/B6_PROBLEM_REPORT_FORM.pdf\">Mondial B6 for Xerox 6705, 6605<\/a><\/li>\n<li><a href=\"https:\/\/www.gera.it\/wp-content\/uploads\/report_form\/PROBLEM_REPORT_FORM_HP_complete_simple.pdf\">Butterfly Complete for HP T1200<\/a><\/li>\n<li><a href=\"https:\/\/www.gera.it\/wp-content\/uploads\/report_form\/B6_HP_PROBLEM_REPORT_FORM_EU.pdf\">Butterfly Extra II-III for HP T7100-HP T7200<\/a><\/li>\n<li><a href=\"https:\/\/www.gera.it\/wp-content\/uploads\/report_form\/PRFRICOH\/S111288%20PRF%20Butterfly%20RICOH.pdf\">Butterfly Fast for Ricoh<\/a><\/li>\n<li><a href=\"https:\/\/www.gera.it\/wp-content\/uploads\/report_form\/PROBLEM_REPORT_FORM_ladybird.pdf\">Ladybird I Folder<\/a><\/li>\n<li><a href=\"https:\/\/www.gera.it\/wp-content\/uploads\/report_form\/PROBLEM_REPORT_FORM_ladybird2.pdf\">Ladybird II-III\u00a0for HP T920-T1500-T2500-T3500<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>GERA Support t\u00e9chnique PROC\u00c9DURE\u00a0\u00a0Proc\u00e9dure GERA pour Installation, Enregistrement, Assistance et Maintenance de notre produit. Actions n\u00e9cessaires pour I\u2019installation du produit : Lire les instructions d\u2019installation, le guide rapide et \u00e9ventuelle vid\u00e9o; les ressources sont disponibles dans la zone r\u00e9serv\u00e9e ou \u00e0 partir du code QR appliqu\u00e9 sur le produit. V\u00e9rifiez sur le document d\u2019installation les [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5789","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.8 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Gera Support t\u00e9chnique - A0 PAPER FOLD MACHINES by GERA Italy 1969<\/title>\n<meta name=\"description\" content=\"GERA Support t\u00e9chnique. 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