{"id":5782,"date":"2022-12-19T16:43:50","date_gmt":"2022-12-19T15:43:50","guid":{"rendered":"https:\/\/www.gera.it\/site\/?page_id=5782"},"modified":"2025-01-07T12:26:18","modified_gmt":"2025-01-07T11:26:18","slug":"gera-technical-support-en","status":"publish","type":"page","link":"https:\/\/www.gera.it\/site\/gera-technical-support-en\/","title":{"rendered":"GERA Technical support"},"content":{"rendered":"<h1 style=\"text-align: center;\">GERA Technical support<\/h1>\n<p>GERA\u00a0procedure\u00a0GUIDELINE\u00a0for product installation, registration, assistance and maintenance.<\/p>\n<p>All \u00a0GERA products needs to be installed by a trained or informed engineer unless is specified not required.<\/p>\n<hr \/>\n<p><strong>Actions required for product Installation:<\/strong><\/p>\n<ol start=\"1\">\n<li>Read GERA\u00a0 Installation instruction, product quick guide\u00a0 and video before install date<\/li>\n<li>Check availability of all hardware keys wrench tools required by \u00a0installation procedure.\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Printer \u00a0properly installed with drivers and submission tool<\/li>\n<li>Customer with media type supported by the folder ( see quick guide)<\/li>\n<li>System Installation space requirement \u00a0adequate<\/li>\n<li>Minimum software \u00a0printer \/drivers firmware software level<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li>Print folder test pattern\u00a0<a href=\"https:\/\/www.gera.it\/download\/GERA%20SERVICE%20CD%20HP\/GERA%20Folder%20test%20pattern.zip\">Link<\/a><\/li>\n<\/ol>\n<hr \/>\n<p><strong>Actions required for product Registration:<\/strong><\/p>\n<ol start=\"1\">\n<li>Once the product is installed, engineer must train operator on correct use and follow the quick guide sticker attached to the product.<\/li>\n<li>The engineer needs to make the folder registration in order to:<\/li>\n<\/ol>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Ordering spare parts to GERA<\/li>\n<li>Activate GERA Warranty<\/li>\n<li>Activate \u00a0service ticket to Gera Service Team in order to escalate a problem<\/li>\n<li>Access to service documentation<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Local engineer or customer internal engineer can access to service documentations and video providing support for installation, use, maintenance and repair. Login and password are provided by\u00a0Gera Service\u00a0Team on request to access to reserved area or by default to engineers trained and certified by\u00a0GERA.<\/p>\n<p style=\"text-align: center;\"><a class=\"button\" href=\"https:\/\/www.gera.it\/en\/supporto-tecnico\/registrazione\">REGISTRATION FORM FILL THE PDF WITH PROBLEM DETAILS<\/a><\/p>\n<hr \/>\n<p><strong>Actions required for product Support:<\/strong><\/p>\n<ul>\n<li>Local Customer Service Engineer must identified the product problem with reference service manual section 3<\/li>\n<li>Open a service ticket by filling the PRF form\u00a0<a href=\"https:\/\/www.gera.it\/en\/supporto-tecnico\" target=\"_blank\" rel=\"noopener noreferrer\">Problem Report Form<\/a>\u00a0with problem description and \u00a0how to duplicate it.<\/li>\n<li>Plan following visit with GST in order to get remote assistance on site call by Skype or Teamviewer<\/li>\n<\/ul>\n<hr \/>\n<p><strong>Actions required for product Maintenance:<\/strong><\/p>\n<ul>\n<li>Customer Service\u00a0Engineer needs to check product maintenance with reference \u00a0service manual section 6:<\/li>\n<li>Check component worn and evaluate mileage for replacement.<\/li>\n<li>Clean product \u00a0components from ink, toner \u00a0and paper dust.<\/li>\n<\/ul>\n<div>\n<hr \/>\n<\/div>\n<p><strong>Actions required for \u00a0Remote Support:<\/strong><\/p>\n<p>GERA\u00a0provides 2nd level service engineering support:<\/p>\n<p>by email , by phone, by IM as Skype and remote control by Teamviewer tools<\/p>\n<p>Gera Service team working time<\/p>\n<ul>\n<li>EMEA territory: Europe, Middle East Africa,\u00a0(8:00 AM to 5:00 PM Rome time)<\/li>\n<li>North and South America territory: \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0(8:00 AM to 5:00 PM central time with GERA distributor)<\/li>\n<\/ul>\n<hr \/>\n<p><strong>Actions required to enter reserved area<\/strong><\/p>\n<ul>\n<li>\u00a0Customer Service Engineers trained by GERA can access to following information\n<ul>\n<li>folder firmware codes and release notes<\/li>\n<li>\u00a0installation instructions and service documentation, user documentations.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li>To enter this section a username and password is required.\u00a0If you do not have access, please send an email to Gera Service Team see contact page.\n<div class=\"centerer\"><\/div>\n<\/li>\n<\/ul>\n<div class=\"centerer\" style=\"text-align: center;\"><strong><a class=\"button\" href=\"https:\/\/www.gera.it\/site\/reserved-area\/\">ENTER THE RESERVED AREA WITH PASSWORD<\/a><\/strong><\/div>\n<hr \/>\n<p><strong>To Open a Service Ticket to Gera Service Team\u00a0<\/strong>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<strong>Link to Register form<\/strong>\u00a0:<a href=\"https:\/\/www.gera.it\/en\/supporto-tecnico\/registrazione\">\u00a0link<\/a><\/p>\n<ol>\n<li>Identify folder model by folder rating plate or \u00a0by configuration sheet<\/li>\n<li>Select area EMEA left or America region<\/li>\n<li>Select correct form: \u00a0Problem Report Form<\/li>\n<li>Fill all mandatory red fields, if not, the form will be not sent please wait thanks page to get confirmation of complete procedure.<\/li>\n<li>Before submit a PRF ensure folder registration form have been performed.<\/li>\n<li>Identify the problem using Section 3 in the Service Manual and report fold quality code on PRF.<\/li>\n<li>Provide problem\u00a0description\u00a0and how to duplicate it<\/li>\n<\/ol>\n<p><strong>\u00a0 \u00a0 \u00a0<\/strong><\/p>\n<hr \/>\n<p><strong>\u00a0<\/strong><strong>Remote assistance with <\/strong>\u00a0WhatsApp, Skype, Meet, Teams<\/p>\n<div>\u00a0\u00a0<strong>NOTE\u00a0<\/strong><strong>To submit the below pdf form PRF forms OS requires browser IE 9\u00a0and \u00a0Java enabled. \u00a0\u00a0<\/strong><\/div>\n<div><\/div>\n<ul>\n<li><a href=\"https:\/\/www.gera.it\/wp-content\/uploads\/report_form\/PROBLEM_REPORT_FORM_babyfolder.pdf\">BabyFolder<\/a><\/li>\n<li><a href=\"https:\/\/www.gera.it\/wp-content\/uploads\/report_form\/PROBLEM_REPORT_FORM_gerafold.pdf\">GERAFOLD 212 218 222 424<\/a><\/li>\n<li><a href=\"https:\/\/www.gera.it\/wp-content\/uploads\/report_form\/PROBLEM_REPORT_FORM_cut.pdf\">Cut &amp; Fold Folder<\/a><\/li>\n<li><a href=\"https:\/\/www.gera.it\/wp-content\/uploads\/report_form\/B1_PROBLEM_REPORT_FORM.pdf\">Mondial B05\/B1<\/a><\/li>\n<li><a href=\"https:\/\/www.gera.it\/wp-content\/uploads\/report_form\/B2_PROBLEM_REPORT_FORM.pdf\">Mondial B2 for Xerox 6279<\/a><\/li>\n<li><a href=\"https:\/\/www.gera.it\/wp-content\/uploads\/report_form\/B3_PROBLEM_REPORT_FORM.pdf\">Mondial B3 for Xerox 6279<\/a><\/li>\n<li><a href=\"https:\/\/www.gera.it\/wp-content\/uploads\/report_form\/B4_PROBLEM_REPORT_FORM.pdf\">Mondial B4 for Xerox IJP 2000 and 6622<\/a><\/li>\n<li><a href=\"https:\/\/www.gera.it\/wp-content\/uploads\/report_form\/B6_PROBLEM_REPORT_FORM.pdf\">Mondial B6 for Xerox 6705, 6605<\/a><\/li>\n<li><a href=\"https:\/\/www.gera.it\/wp-content\/uploads\/report_form\/PROBLEM_REPORT_FORM_HP_complete_simple.pdf\">Butterfly Complete for HP T1200<\/a><\/li>\n<li><a href=\"https:\/\/www.gera.it\/wp-content\/uploads\/report_form\/B6_HP_PROBLEM_REPORT_FORM_EU.pdf\">Butterfly Extra II-III for HP T7100-HP T7200<\/a><\/li>\n<li><a href=\"https:\/\/www.gera.it\/wp-content\/uploads\/report_form\/PRFRICOH\/S111288%20PRF%20Butterfly%20RICOH.pdf\">Butterfly Fast for Ricoh<\/a><\/li>\n<li><a href=\"https:\/\/www.gera.it\/wp-content\/uploads\/report_form\/PROBLEM_REPORT_FORM_ladybird.pdf\">Ladybird I Folder<\/a><\/li>\n<li><a href=\"https:\/\/www.gera.it\/wp-content\/uploads\/report_form\/PROBLEM_REPORT_FORM_ladybird2.pdf\">Ladybird II-III\u00a0for HP T920-T1500-T2500-T3500<\/a><\/li>\n<li><a href=\"https:\/\/www.gera.it\/wp-content\/uploads\/report_form\/PROBLEM_REPORT_FORM_GERACUT.pdf\">GeraCut 210 \u2013 220<\/a><\/li>\n<li><a href=\"https:\/\/www.gera.it\/wp-content\/uploads\/report_form\/GF500_HP_PROBLEM_REPORT_FORM_EU.pdf\">GERAFOLD 500\u00a0 for HP Pagewide 4000 \u2013 5000<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>GERA Technical support GERA\u00a0procedure\u00a0GUIDELINE\u00a0for product installation, registration, assistance and maintenance. All \u00a0GERA products needs to be installed by a trained or informed engineer unless is specified not required. Actions required for product Installation: Read GERA\u00a0 Installation instruction, product quick guide\u00a0 and video before install date Check availability of all hardware keys wrench tools required by [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5782","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.8 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>GERA Technical support - A0 PAPER FOLD MACHINES by GERA Italy 1969<\/title>\n<meta name=\"description\" content=\"Gera Technical support page login to open service call\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gera.it\/site\/gera-technical-support-en\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"GERA Technical support\" \/>\n<meta property=\"og:description\" content=\"Gera Technical support page login to open service call\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.gera.it\/site\/gera-technical-support-en\/\" \/>\n<meta property=\"og:site_name\" content=\"A0 PAPER FOLD MACHINES by GERA Italy 1969\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-07T11:26:18+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.gera.it\\\/site\\\/gera-technical-support-en\\\/\",\"url\":\"https:\\\/\\\/www.gera.it\\\/site\\\/gera-technical-support-en\\\/\",\"name\":\"GERA Technical support - A0 PAPER FOLD MACHINES by GERA Italy 1969\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.gera.it\\\/site\\\/#website\"},\"datePublished\":\"2022-12-19T15:43:50+00:00\",\"dateModified\":\"2025-01-07T11:26:18+00:00\",\"description\":\"Gera Technical support page login to open service call\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.gera.it\\\/site\\\/gera-technical-support-en\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.gera.it\\\/site\\\/gera-technical-support-en\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.gera.it\\\/site\\\/gera-technical-support-en\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.gera.it\\\/site\\\/paper-folding-machines-2\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"GERA Technical support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.gera.it\\\/site\\\/#website\",\"url\":\"https:\\\/\\\/www.gera.it\\\/site\\\/\",\"name\":\"A0 PAPER FOLD MACHINES by GERA Italy 1969\",\"description\":\"A0 fold machines shop, discover price and condition\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.gera.it\\\/site\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.gera.it\\\/site\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.gera.it\\\/site\\\/#organization\",\"name\":\"Gera SRL\",\"url\":\"https:\\\/\\\/www.gera.it\\\/site\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.gera.it\\\/site\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.gera.it\\\/site\\\/wp-content\\\/uploads\\\/2018\\\/11\\\/logo-home.png\",\"contentUrl\":\"https:\\\/\\\/www.gera.it\\\/site\\\/wp-content\\\/uploads\\\/2018\\\/11\\\/logo-home.png\",\"width\":340,\"height\":156,\"caption\":\"Gera SRL\"},\"image\":{\"@id\":\"https:\\\/\\\/www.gera.it\\\/site\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/in\\\/gerasrl\\\/\",\"https:\\\/\\\/www.youtube.com\\\/user\\\/gera2gera\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"GERA Technical support - A0 PAPER FOLD MACHINES by GERA Italy 1969","description":"Gera Technical support page login to open service call","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.gera.it\/site\/gera-technical-support-en\/","og_locale":"en_US","og_type":"article","og_title":"GERA Technical support","og_description":"Gera Technical support page login to open service call","og_url":"https:\/\/www.gera.it\/site\/gera-technical-support-en\/","og_site_name":"A0 PAPER FOLD MACHINES by GERA Italy 1969","article_modified_time":"2025-01-07T11:26:18+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.gera.it\/site\/gera-technical-support-en\/","url":"https:\/\/www.gera.it\/site\/gera-technical-support-en\/","name":"GERA Technical support - A0 PAPER FOLD MACHINES by GERA Italy 1969","isPartOf":{"@id":"https:\/\/www.gera.it\/site\/#website"},"datePublished":"2022-12-19T15:43:50+00:00","dateModified":"2025-01-07T11:26:18+00:00","description":"Gera Technical support page login to open service call","breadcrumb":{"@id":"https:\/\/www.gera.it\/site\/gera-technical-support-en\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.gera.it\/site\/gera-technical-support-en\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.gera.it\/site\/gera-technical-support-en\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.gera.it\/site\/paper-folding-machines-2\/"},{"@type":"ListItem","position":2,"name":"GERA Technical support"}]},{"@type":"WebSite","@id":"https:\/\/www.gera.it\/site\/#website","url":"https:\/\/www.gera.it\/site\/","name":"A0 PAPER FOLD MACHINES by GERA Italy 1969","description":"A0 fold machines shop, discover price and condition","publisher":{"@id":"https:\/\/www.gera.it\/site\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.gera.it\/site\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.gera.it\/site\/#organization","name":"Gera SRL","url":"https:\/\/www.gera.it\/site\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.gera.it\/site\/#\/schema\/logo\/image\/","url":"https:\/\/www.gera.it\/site\/wp-content\/uploads\/2018\/11\/logo-home.png","contentUrl":"https:\/\/www.gera.it\/site\/wp-content\/uploads\/2018\/11\/logo-home.png","width":340,"height":156,"caption":"Gera SRL"},"image":{"@id":"https:\/\/www.gera.it\/site\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/in\/gerasrl\/","https:\/\/www.youtube.com\/user\/gera2gera\/"]}]}},"_links":{"self":[{"href":"https:\/\/www.gera.it\/site\/wp-json\/wp\/v2\/pages\/5782","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gera.it\/site\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.gera.it\/site\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.gera.it\/site\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gera.it\/site\/wp-json\/wp\/v2\/comments?post=5782"}],"version-history":[{"count":2,"href":"https:\/\/www.gera.it\/site\/wp-json\/wp\/v2\/pages\/5782\/revisions"}],"predecessor-version":[{"id":11828,"href":"https:\/\/www.gera.it\/site\/wp-json\/wp\/v2\/pages\/5782\/revisions\/11828"}],"wp:attachment":[{"href":"https:\/\/www.gera.it\/site\/wp-json\/wp\/v2\/media?parent=5782"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}