Indagine

Please help us serve you and others better by completing our Customer Satisfaction Survey. Answering the questions below should only take a few minutes. Your participation is completely voluntary and will help us provide products that will perform to your expectations.

Thanks you for your input.

Informazioni sul cliente

Nome Cognome
Società
Indirizzo
Città CAP
Nazione
Telefono Fax
Email
Modello piegatrice Tipo di cliente

Qualità del prodotto

t Design: il design dei comandi è facile ed intuitivo?
Finitura: definire qualità di assemblaggio e finitura ?
Difetti: definire livello di difettosità?
Qualità di piega: definire precisione e qualità di piega?
uso della piegatrice: dopo il corso o la lettura della guida di utilizzo definire la semplicità d'uso?
la piegatrice soddisfa le necessità: la precisione di piega e la velocità sono soddisfacenti ?
Interoperability: Does the product perform seamlessly with the printer controller?
Peripheral parts: Are all the detachable trays and guides functional?
Functionality: Rate the manual feed operation
Functionality: Rate the no fold by pass ( copy bypassed not folded)

Disponibilità / Consegna

Order lead time: Was the product delivered within your required timeframe?
Deliveries arriving on time: Was the product delivered on time?
Deliveries in full: Was the product delivered with all parts?
Stock availability: Was the product and/or spare parts in stock?

Comunicazione

Brochure quality: Did the brochure represent product information correctly in a quality and professional manner?
Advertising: Was the product information accessible, easy to use, and understand?
Visibility : Did the website search engine allow easy access to product and company information?

Tech Support GERA Service Team

Courtesy: Did the Gera Service Team respond in a courteous and timely manner?
Competence: Did you feel that the: Gera Service Team was knowledgeable and competent?
Open calls: When necessary were call backs from Gera performed in a timely fashion?
Problem ownership: How satisfied are you with Gera Service Team taking problem ownership?

Documentazione

Tech documentation clarity: How do you rate service documentation for clarity and completeness?
Tech documentation:: Is the technical documentation correct and leads to a problem solution?
Operator manual Quick Guide useful: Are the Operator Manual and Quick Guide useful ?
Ease spare parts identification: Are the spare parts easy to identify on Service Manual ?

Parti di ricambio

Ordering spare parts process: Is the spare parts ordering process via web easy to fill ?
Spare parts quality: Spare parts fix the problem >95%=5, >85%=4, >75%=3, >65%=2, >55%=1
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