Survey

Please help us serve you and others better by completing our Customer Satisfaction Survey. Answering the questions below should only take a few minutes. Your participation is completely voluntary and will help us provide products that will perform to your expectations.

Thanks you for your input.

Client informations

Name Surname
Company
Address
City Zip code
Country
Phone Fax
Email
Mondial folder Client type

Product quality

Product Design: Does the product perform all your required functions?
Look and feel: Does the fit and finish meet with your appearance expectations?
Product free from defects: Was the product delivered free of damage and defect?
Folder fold quality: How good is the fold quality and packet precision?
Ease of first use: After training were you successful using the product for the first time?
Design for use: Is the product easy and simple to use?
Interoperability: Does the product perform seamlessly with the printer controller?
Peripheral parts: Are all the detachable trays and guides functional?
Functionality: Rate the manual feed operation
Functionality: Rate the no fold by pass ( copy bypassed not folded)

Availability / Delivery

Order lead time: Was the product delivered within your required timeframe?
Deliveries arriving on time: Was the product delivered on time?
Deliveries in full: Was the product delivered with all parts?
Stock availability: Was the product and/or spare parts in stock?

Communication

Brochure quality: Did the brochure represent product information correctly in a quality and professional manner?
Advertising: Was the product information accessible, easy to use, and understand?
Visibility : Did the website search engine allow easy access to product and company information?

Tech Support GERA Service Team

Courtesy: Did the Gera Service Team respond in a courteous and timely manner?
Competence: Did you feel that the: Gera Service Team was knowledgeable and competent?
Open calls: When necessary were call backs from Gera performed in a timely fashion?
Problem ownership: How satisfied are you with Gera Service Team taking problem ownership?

Documentation

Tech documentation clarity: How do you rate service documentation for clarity and completeness?
Tech documentation:: Is the technical documentation correct and leads to a problem solution?
Operator manual Quick Guide useful: Are the Operator Manual and Quick Guide useful ?
Ease spare parts identification: Are the spare parts easy to identify on Service Manual ?

Spare parts

Ordering spare parts process: Is the spare parts ordering process via web easy to fill ?
Spare parts quality: Spare parts fix the problem >95%=5, >85%=4, >75%=3, >65%=2, >55%=1
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